About

We generate and distribute electricity in the Cape Town municipal area. If you are a resident of Cape Town you can access our guides and application forms to cover your electricity needs.

Whether you want to buy electricity online, apply for an electricity connection, small scale embedded generation, a prepaid meter, a standby generator, a prepaid electricity meter and more, you can access City Connect. Depending on your need you will also find the specific application procedures and necessary documents needed for each application process.

Application forms and documents

Below you’ll find some of our electricity application forms and reference documents for easy access.

Application forms

• New or modified electricity supply service
• Connection of embedded generation
  
• Decommissioning of SSEG
  
• Connection of a standby generator supply
  

Reference documents

• Approved Inverter List
• Consumptive electricity tariffs
  
• Customer connection information guidelines
• Electricity distribution licensee area boundaries
  
• Electricity supply by-law
• Embedded generation schematic drawings
• Energy efficiency requirements
  
• Energy Services Applications ‘How To’ Guide for SSEG applications
  
• Grid Interconnection of Embedded Generation Part 2 – SSEG – Section 1: Utility Interface
• Grid Interconnection of Embedded Generation Part 2 – SSEG – Section 3: Simplified Utility Connection Criteria for Low-voltage Connected Generators
  
• Guide for Municipalities on Processing Embedded Generator Applications 1 MW and Larger
• Guideline for Electrical Contractors
• Load estimation standard
  
• Miscellaneous electricity tariffs
  
• Requirements for Small Scale Embedded Generation
• Service Connection How-to Guide
• SSEG How-to Guide
• Standby supply soft load transfer scheme standards
• Supplemental Contract for SSEG and Generic Supplemental Contract
  
• Tariff Policies
  
• Technical Standard for the Interconnection of Embedded Generation
• Top ways to save electricity at home 

Additional information

If you would like additional information related to electricity, you can:

• Discover ways to save electricity
• Find out more on the Electricity Generation and Distribution Department
• Find out about electrical and fire safety compliance
• Learn more about generator options for businesses
• Reduce your electricity costs by going solar
• Report a fault online
• See how you are charged for your electricity usage in the home and business

City Connect guides

To register or apply for electricity services, visit City Connect.

Contact us

For assistance or more information:

Telephone:
0860 103 089

E-mail:
accounts@capetown.gov.za or electricitycustomer.support@capetown.gov.za

Document downloads

• 1. Customer Connection Information Guidelines

     09/07/2018, Guideline - 263.7 KB

  2. Electricity Consumptive Tariffs

     01/07/2026, Budget annexure,Tariff - 1.6 MB

  3. Embedded Generation Schematic Drawings Guideline

     25/01/2024, Guideline - 428.2 KB

  4. Energy Efficiency Requirements

     17/12/2014, Regulation - 217.2 KB

  5. Generic SSEG Supplemental Contract

     15/05/2024, Contract - 468.2 KB

  6. Grid Interconnection of Embedded Generation Part 2 – SSEG – Section 1: Utility Interface

     30/04/2021, Guideline - 5.7 MB

  7. Guide for Municipalities on Processing Embedded Generator Applications 1 MW and Larger

     01/01/2023, Guideline - 1.7 MB

  8. Load Estimation Standard Regulations

     15/12/2014, Regulation - 106.5 KB

  9. SSEG Supplemental Contract: March 2024

     04/03/2024, Contract - 633.9 KB

  10. Standard for the Interconnection of Embedded Generation

      06/03/2024, Regulation - 6.8 MB

  11. Standby Supply Soft Load Transfer Scheme Standards

      23/04/2025, Regulation - 2 MB

  12. Tariff Policies

      26/06/2026, Policy - 970.1 KB